DHL (FocusAsia Media Ltd)

LONDON, Oct 25 (FAM) – Ti’s latest report, Global Express and Small Parcels 2016, asserts that while global parcel volume growth remains healthy, largely thanks to consumer related e-commerce, it questions whether online retail is really the panacea it is often made out to be. Should express operators target the B2B e-commerce sector as a strategy to sustain growth going forwards?

“Express markets have undergone seismic change since the advent of e-commerce. Many analysts believe that e-commerce has been the saviour of the express sector, however, customer expectations continue to drive additional complexity and cost into already low margin operations”, explains lead author Joel Ray, Head of Consulting at Ti.